/* ==========================================================================
   Rain Platform Support v4
   ========================================================================== */

:root {
  --rp-bg: #f8f7f5;
  --rp-white: #ffffff;
  --rp-text: #2F3941;
  --rp-text-muted: #87929D;
  --rp-border: #E9EBED;
  --rp-pink: #E84093;
  --rp-pink-hover: #D63584;
  --rp-green: #038153;
  --rp-green-bg: #EDF8F4;
  --rp-orange: #AD5E18;
  --rp-orange-bg: #FFF4E8;
  --rp-font: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
  color-scheme: light;
}

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
[hidden] { display: none !important; }

body {
  font-family: var(--rp-font);
  background-color: var(--rp-bg);
  color: var(--rp-text);
  line-height: 1.6;
  -webkit-font-smoothing: antialiased;
  display: flex;
  flex-direction: column;
  min-height: 100vh;
}
.rp-header { flex-shrink: 0; }
.rp-footer { flex-shrink: 0; margin-top: auto; }

a { color: var(--rp-text); text-decoration: none; }
a:hover { color: var(--rp-text); }

/* ---- Header ---- */
.rp-header { background: var(--rp-white); border-bottom: 1px solid var(--rp-border); position: sticky; top: 0; z-index: 100; }
.rp-logo { display: flex; align-items: center; }
.rp-header-inner { max-width: 1100px; margin: 0 auto; padding: 0 24px; height: 64px; display: flex; align-items: center; justify-content: space-between; }
.rp-logo-img { height: 42px; width: auto; display: block; }
.rp-header-nav { display: flex; align-items: center; gap: 20px; }
.rp-nav-link { font-size: 14px; font-weight: 500; color: var(--rp-text); display: flex; align-items: center; gap: 6px; }
.rp-nav-link:hover { color: var(--rp-pink); }
.rp-nav-btn { font-size: 14px; font-weight: 600; padding: 8px 20px; border: 2px solid var(--rp-text); border-radius: 8px; color: var(--rp-text); }
.rp-nav-btn:hover { background: var(--rp-text); color: var(--rp-white); }

/* ---- Hero ---- */
.rp-home { max-width: 1100px; margin: 0 auto; padding: 0 24px; }
.rp-hero { text-align: center; padding: 80px 0 60px; }
.rp-hero-icon { margin-bottom: 24px; }
.rp-hero-title { font-size: 42px; font-weight: 700; margin-bottom: 10px; }
.rp-hero-subtitle { font-size: 15px; color: var(--rp-text-muted); max-width: 440px; margin: 0 auto 32px; }
.rp-hero-actions { display: flex; align-items: center; justify-content: center; gap: 12px; margin-bottom: 20px; }
.rp-logged-in { font-size: 13px; color: var(--rp-text-muted); }
.rp-logged-in strong { color: var(--rp-text); }

/* ---- Buttons ---- */
.rp-btn { display: inline-flex; align-items: center; padding: 12px 28px; border-radius: 8px; font-size: 14px; font-weight: 600; font-family: var(--rp-font); cursor: pointer; border: none; text-decoration: none; }
.rp-btn-primary { background: var(--rp-pink); color: #fff; }
.rp-btn-primary:hover { background: var(--rp-pink-hover); color: #fff; }
.rp-btn-secondary { background: var(--rp-white); color: var(--rp-text); border: 1px solid var(--rp-border); }
.rp-btn-secondary:hover { background: var(--rp-bg); }

/* ---- Pages ---- */
.rp-page { padding: 40px 0 80px; }
.rp-page-container { max-width: 800px; margin: 0 auto; padding: 0 24px; }
.rp-page-wide { max-width: 1100px; }
.rp-page-title { font-size: 28px; font-weight: 700; margin-bottom: 8px; }
.rp-page-subtitle { font-size: 14px; color: var(--rp-text-muted); margin-bottom: 28px; }
.rp-back-link { font-size: 13px; color: var(--rp-text-muted); display: inline-block; margin-bottom: 20px; }
.rp-back-link:hover { color: var(--rp-pink); }
.rp-disclaimer { font-size: 12px; color: var(--rp-text-muted); margin-top: 20px; }
.rp-disclaimer a { color: var(--rp-text-muted); text-decoration: underline; }

/* ---- Form ---- */
#rp-zd-form form { display: flex; flex-direction: column; }
#rp-zd-form .form-field { margin-bottom: 24px; }
#rp-zd-form label { font-size: 14px; font-weight: 600; color: var(--rp-text); display: block; margin-bottom: 6px; }
#rp-zd-form .form-field.required label::after { content: " *"; color: red; }
#rp-zd-form .form-field.request_description label::after { content: " *"; color: red; }

#rp-zd-form textarea {
  width: 100%; min-height: 140px; padding: 12px 14px;
  border: 1px solid var(--rp-border); border-radius: 8px;
  font-family: var(--rp-font); font-size: 14px; color: var(--rp-text);
  resize: vertical;
}
#rp-zd-form input[type="text"],
#rp-zd-form input[type="email"] {
  width: 100%; padding: 12px 14px;
  border: 1px solid var(--rp-border); border-radius: 8px;
  font-family: var(--rp-font); font-size: 14px; color: var(--rp-text);
}
#rp-zd-form select {
  width: 100%; padding: 12px 14px;
  border: 1px solid var(--rp-border); border-radius: 8px;
  font-family: var(--rp-font); font-size: 14px; color: var(--rp-text);
  background: var(--rp-white); cursor: pointer;
}
#rp-zd-form textarea:focus, #rp-zd-form input:focus, #rp-zd-form select:focus {
  outline: none; border-color: var(--rp-pink); box-shadow: 0 0 0 3px rgba(232,64,147,0.1);
}
#rp-zd-form .form-field p { font-size: 13px; color: var(--rp-text-muted); margin-top: 4px; }
#rp-zd-form input[type="submit"], #rp-zd-form button[type="submit"] {
  background: var(--rp-pink); color: #fff; border: none;
  padding: 12px 28px; border-radius: 8px;
  font-family: var(--rp-font); font-size: 14px; font-weight: 600; cursor: pointer;
}
#rp-zd-form input[type="submit"]:hover { background: var(--rp-pink-hover); }

/* Reorder: dropdown first, sub-fields, description, attachments, submit */
#rp-zd-form .form-field.request_custom_fields_43801074931603 { order: 1; }
#rp-zd-form .form-field[class*="request_custom_fields_"]:not(.request_custom_fields_43801074931603) { order: 2; }
#rp-zd-form .form-field.request_description { order: 3; }
#rp-zd-form .form-field:last-of-type { order: 4; }
#rp-zd-form footer { order: 5; }
#request_description_hint { display: none; }

/* ---- Tabs ---- */
.rp-tabs { display: flex; gap: 0; border-bottom: 2px solid var(--rp-border); margin-bottom: 24px; }
.rp-tab { font-size: 14px; font-weight: 500; color: var(--rp-text-muted); padding: 12px 20px; border: none; background: none; cursor: pointer; border-bottom: 2px solid transparent; margin-bottom: -2px; display: flex; align-items: center; gap: 8px; }
.rp-tab:hover { color: var(--rp-text); }
.rp-tab-active { color: var(--rp-pink); border-bottom-color: var(--rp-pink); font-weight: 600; }
.rp-tab-count { font-size: 12px; font-weight: 600; background: var(--rp-border); color: var(--rp-text-muted); padding: 1px 8px; border-radius: 10px; }
.rp-tab-active .rp-tab-count { background: var(--rp-pink); color: #fff; }

/* ---- Filter card (search + filter button + active chips + filter panel) ---- */
.rp-filter-card { background: var(--rp-white); border: 1px solid var(--rp-border); border-radius: 12px; padding: 16px; margin-bottom: 24px; }
.rp-toolbar { display: flex; gap: 12px; align-items: center; }
.rp-search-input { flex: 1; padding: 10px 14px; border: 1px solid var(--rp-border); border-radius: 8px; font-size: 14px; font-family: var(--rp-font); color: var(--rp-text); background: var(--rp-white); }
.rp-search-input::placeholder { color: var(--rp-text-muted); }
.rp-search-input:focus { outline: none; border-color: var(--rp-pink); }

.rp-filter-btn { display: inline-flex; align-items: center; gap: 8px; padding: 9px 14px; border: 1px solid var(--rp-border); border-radius: 8px; font-size: 14px; font-weight: 500; font-family: var(--rp-font); background: var(--rp-white); color: var(--rp-text); cursor: pointer; }
.rp-filter-btn:hover { border-color: var(--rp-text-muted); }
.rp-filter-btn-open { border-color: var(--rp-pink); color: var(--rp-pink); }
.rp-filter-btn-open .rp-filter-chev { transform: rotate(180deg); }
.rp-filter-chev { transition: transform 0.15s ease; }
.rp-filter-count { display: inline-flex; align-items: center; justify-content: center; min-width: 20px; height: 20px; padding: 0 6px; border-radius: 999px; background: var(--rp-pink); color: var(--rp-white); font-size: 11px; font-weight: 700; }

/* Active filter chips bar */
.rp-active-filters { display: flex; align-items: center; flex-wrap: wrap; gap: 8px; padding-top: 14px; margin-top: 14px; border-top: 1px solid var(--rp-border); }
.rp-active-label { font-size: 12px; color: var(--rp-text-muted); font-weight: 500; }
.rp-active-chips { display: flex; flex-wrap: wrap; gap: 6px; flex: 1; }
.rp-chip { display: inline-flex; align-items: center; gap: 6px; padding: 4px 4px 4px 12px; background: var(--rp-bg); border: 1px solid var(--rp-border); border-radius: 999px; font-size: 13px; color: var(--rp-text); }
.rp-chip-x { width: 20px; height: 20px; border-radius: 50%; border: none; background: transparent; color: var(--rp-text-muted); cursor: pointer; font-size: 16px; line-height: 1; display: inline-flex; align-items: center; justify-content: center; }
.rp-chip-x:hover { background: var(--rp-white); color: var(--rp-text); }
.rp-active-clear { background: none; border: none; color: var(--rp-pink); font-size: 13px; font-weight: 500; cursor: pointer; font-family: var(--rp-font); padding: 4px 6px; }
.rp-active-clear:hover { text-decoration: underline; }

/* Filter panel */
.rp-filter-panel { padding-top: 18px; margin-top: 18px; border-top: 1px solid var(--rp-border); display: flex; flex-direction: column; gap: 18px; }
.rp-filter-section { display: flex; flex-direction: column; gap: 10px; }
.rp-filter-label { font-size: 11px; font-weight: 600; color: var(--rp-text-muted); text-transform: uppercase; letter-spacing: 0.5px; }
.rp-filter-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 24px; }

/* Multi-select (sub-category) */
.rp-multi { position: relative; }
.rp-multi-input { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; min-height: 42px; padding: 6px 10px; border: 1px solid var(--rp-border); border-radius: 8px; background: var(--rp-white); cursor: text; }
.rp-multi-input:focus-within { border-color: var(--rp-pink); }
.rp-multi-tags { display: contents; }
.rp-multi-tag { display: inline-flex; align-items: center; gap: 4px; padding: 3px 4px 3px 10px; background: var(--rp-bg); border: 1px solid var(--rp-border); border-radius: 999px; font-size: 13px; }
.rp-multi-tag-x { width: 18px; height: 18px; border-radius: 50%; border: none; background: transparent; color: var(--rp-text-muted); cursor: pointer; font-size: 14px; line-height: 1; display: inline-flex; align-items: center; justify-content: center; }
.rp-multi-tag-x:hover { background: var(--rp-white); color: var(--rp-text); }
.rp-multi-search { flex: 1; min-width: 120px; border: none; outline: none; background: transparent; font-size: 14px; font-family: var(--rp-font); color: var(--rp-text); padding: 4px; }
.rp-multi-search::placeholder { color: var(--rp-text-muted); }
.rp-multi-chev { color: var(--rp-text-muted); flex-shrink: 0; }
.rp-multi-options { position: absolute; top: calc(100% + 4px); left: 0; right: 0; max-height: 240px; overflow-y: auto; background: var(--rp-white); border: 1px solid var(--rp-border); border-radius: 8px; box-shadow: 0 6px 16px rgba(0,0,0,0.06); z-index: 50; }
.rp-multi-opt { padding: 10px 14px; font-size: 14px; cursor: pointer; }
.rp-multi-opt:hover { background: var(--rp-bg); }
.rp-multi-empty { padding: 14px; font-size: 13px; color: var(--rp-text-muted); text-align: center; }

/* Pills (status + quick date) */
.rp-pill-group { display: flex; flex-wrap: wrap; gap: 8px; }
.rp-pill { display: inline-flex; align-items: center; gap: 6px; padding: 6px 12px; background: var(--rp-white); border: 1px solid var(--rp-border); border-radius: 999px; font-size: 13px; color: var(--rp-text); cursor: pointer; font-family: var(--rp-font); }
.rp-pill:hover { border-color: var(--rp-text-muted); }
.rp-pill-on { border-color: var(--rp-pink); color: var(--rp-pink); background: rgba(232, 64, 147, 0.04); }
.rp-pill-group-quiet { margin-top: 4px; }
.rp-pill-group-quiet .rp-pill { padding: 5px 12px; font-size: 12px; color: var(--rp-text-muted); }
.rp-pill-group-quiet .rp-pill:hover { color: var(--rp-text); }
.rp-pill-group-quiet .rp-pill-on { color: var(--rp-pink); }
.rp-dot { width: 8px; height: 8px; border-radius: 50%; display: inline-block; }
.rp-dot-new { background: #AD5E18; }
.rp-dot-open { background: #2A78DD; }
.rp-dot-pending { background: #E8AB00; }
.rp-dot-hold { background: #87929D; }
.rp-dot-solved { background: #038153; }
.rp-dot-closed { background: #C72A1C; }

/* Date range */
.rp-date-range { display: flex; align-items: center; gap: 8px; }
.rp-date-input { flex: 1; padding: 8px 12px; border: 1px solid var(--rp-border); border-radius: 8px; font-size: 13px; font-family: var(--rp-font); color: var(--rp-text); background: var(--rp-white); }
.rp-date-input:focus { outline: none; border-color: var(--rp-pink); }
.rp-date-arrow { color: var(--rp-text-muted); }

/* Filter footer */
.rp-filter-footer { display: flex; align-items: center; justify-content: space-between; padding-top: 14px; border-top: 1px solid var(--rp-border); gap: 12px; }
.rp-match-count { font-size: 13px; color: var(--rp-text-muted); }
.rp-filter-actions { display: flex; gap: 8px; }
.rp-btn-sm { padding: 8px 16px; font-size: 13px; }

/* ---- Table ---- */
.rp-table-wrap { background: var(--rp-white); border-radius: 12px; border: 1px solid var(--rp-border); overflow: hidden; }
.rp-table { width: 100%; border-collapse: collapse; }
.rp-table th { text-align: left; font-size: 11px; font-weight: 600; color: var(--rp-text-muted); text-transform: uppercase; letter-spacing: 0.5px; padding: 14px 16px; border-bottom: 1px solid var(--rp-border); background: var(--rp-bg); }
.rp-table td { padding: 16px; font-size: 14px; color: var(--rp-text); border-bottom: 1px solid var(--rp-border); vertical-align: top; }
.rp-table tr:last-child td { border-bottom: none; }
.rp-table tr:hover td { background: var(--rp-bg); }
.rp-table .rp-subject-main { font-weight: 600; color: var(--rp-text); display: block; }
.rp-table .rp-subject-main:hover { color: var(--rp-pink); }
.rp-table .rp-subject-sub { font-size: 12px; color: var(--rp-text-muted); display: block; margin-top: 2px; }
.rp-table .rp-ticket-id { color: var(--rp-text-muted); }
.rp-loading { text-align: center; color: var(--rp-text-muted); padding: 40px 16px; }

/* ---- Status Badges ---- */
.rp-status { display: inline-block; font-size: 12px; font-weight: 600; padding: 3px 10px; border-radius: 20px; text-transform: capitalize; }
.rp-status-open, .rp-status-new { color: var(--rp-orange); background: var(--rp-orange-bg); }
.rp-status-solved, .rp-status-closed { color: var(--rp-green); background: var(--rp-green-bg); }
.rp-status-pending { color: #6F5A00; background: #FFF8E6; }

/* ---- Ticket Detail ---- */
.rp-ticket-header { margin-bottom: 24px; }
.rp-ticket-id { font-size: 28px; font-weight: 700; }
.rp-ticket-category { font-size: 16px; color: var(--rp-text-muted); margin-top: 4px; }

.rp-ticket-meta { display: grid; grid-template-columns: repeat(4, 1fr); background: var(--rp-white); border: 1px solid var(--rp-border); border-radius: 12px; padding: 16px; margin-bottom: 32px; gap: 16px; }
.rp-meta-item { display: flex; flex-direction: column; gap: 4px; }
.rp-meta-label { font-size: 11px; font-weight: 600; color: var(--rp-text-muted); text-transform: uppercase; letter-spacing: 0.5px; }
.rp-meta-value { font-size: 14px; color: var(--rp-text); }

/* ---- Conversation ---- */
.rp-section-title { font-size: 12px; font-weight: 600; color: var(--rp-text-muted); text-transform: uppercase; letter-spacing: 0.5px; margin-bottom: 20px; }
.rp-conversation { margin-bottom: 32px; }

.rp-message { margin-bottom: 24px; }
.rp-message-header { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; }
.rp-avatar { width: 32px; height: 32px; border-radius: 50%; display: flex; align-items: center; justify-content: center; font-size: 11px; font-weight: 700; color: #fff; flex-shrink: 0; overflow: hidden; }
.rp-message-info { display: flex; align-items: center; gap: 8px; flex: 1; }
.rp-message-name { font-size: 14px; font-weight: 600; }
.rp-badge-user { font-size: 11px; font-weight: 500; color: var(--rp-text-muted); background: var(--rp-border); padding: 2px 8px; border-radius: 4px; }
.rp-badge-agent { font-size: 11px; font-weight: 500; color: var(--rp-pink); background: rgba(232,64,147,0.08); padding: 2px 8px; border-radius: 4px; }
.rp-message-date { font-size: 12px; color: var(--rp-text-muted); }

.rp-message-body { padding: 14px 18px; border-radius: 8px; font-size: 14px; line-height: 1.7; margin-left: 42px; }
.rp-message-user { background: var(--rp-bg); }
.rp-message-agent { background: var(--rp-white); border-left: 3px solid var(--rp-pink); border: 1px solid var(--rp-border); border-left: 3px solid var(--rp-pink); }

/* ---- Reply ---- */
.rp-reply { margin-top: 32px; }
.rp-reply textarea { width: 100%; min-height: 100px; padding: 14px; border: 1px solid var(--rp-border); border-radius: 8px; font-family: var(--rp-font); font-size: 14px; resize: vertical; }
.rp-reply textarea::placeholder { color: var(--rp-text-muted); }
.rp-reply textarea:focus { outline: none; border-color: var(--rp-pink); }
.rp-reply-form textarea { width: 100%; min-height: 100px; padding: 14px; border: 1px solid var(--rp-border); border-radius: 8px; font-family: var(--rp-font); font-size: 14px; color: var(--rp-text); background: var(--rp-white); resize: vertical; }
.rp-reply-form textarea:focus { outline: none; border-color: var(--rp-pink); }
.rp-reply-form input[type="submit"] { background: var(--rp-pink); color: #fff; border: none; padding: 10px 24px; border-radius: 8px; font-family: var(--rp-font); font-size: 14px; font-weight: 600; cursor: pointer; margin-top: 12px; }
.rp-reply-form input[type="submit"]:hover { background: var(--rp-pink-hover); }

/* Ensure all textareas have white bg */
textarea { background: var(--rp-white) !important; color: var(--rp-text) !important; }

/* Table cell for ID */
.rp-ticket-id-cell { color: var(--rp-text-muted); }

/* Reply form */
.rp-reply-form { display: flex; flex-direction: column; gap: 12px; }
.rp-reply-form textarea {
  width: 100%; min-height: 120px; padding: 14px;
  border: 1px solid var(--rp-border); border-radius: 8px;
  font-family: var(--rp-font); font-size: 14px; color: var(--rp-text);
  background: var(--rp-white); resize: vertical;
}
.rp-reply-form textarea::placeholder { color: var(--rp-text-muted); }
.rp-reply-form textarea:focus { outline: none; border-color: var(--rp-pink); box-shadow: 0 0 0 3px rgba(232,64,147,0.1); }
.rp-reply-submit {
  align-self: flex-start;
  background: var(--rp-pink); color: #fff; border: none;
  padding: 10px 24px; border-radius: 8px;
  font-family: var(--rp-font); font-size: 14px; font-weight: 600; cursor: pointer;
}
.rp-reply-submit:hover { background: var(--rp-pink-hover); }
.rp-attach-area { margin-top: 8px; }
.rp-attach-label { display: inline-flex; align-items: center; gap: 6px; font-size: 13px; color: var(--rp-text-muted); cursor: pointer; padding: 6px 12px; border: 1px solid var(--rp-border); border-radius: 6px; transition: all 0.2s; }
.rp-attach-label:hover { border-color: var(--rp-pink); color: var(--rp-pink); }
.rp-file-list { margin-top: 8px; font-size: 13px; color: var(--rp-text-muted); }
.rp-file-item { display: flex; align-items: center; gap: 8px; padding: 4px 0; }
.rp-file-item .rp-file-remove { color: var(--rp-pink); cursor: pointer; font-size: 12px; border: none; background: none; }
/* Attachments in messages */
.rp-attachments { margin-top: 10px; display: flex; flex-wrap: wrap; gap: 8px; }
.rp-attachment-item { }
.rp-attachment-img { max-width: 300px; max-height: 200px; border-radius: 6px; cursor: pointer; border: 1px solid var(--rp-border); }
.rp-attachment-video { max-width: 400px; max-height: 250px; border-radius: 6px; }
.rp-attachment-file { display: inline-flex; align-items: center; gap: 6px; font-size: 13px; color: var(--rp-pink); padding: 6px 12px; border: 1px solid var(--rp-border); border-radius: 6px; text-decoration: none; }
.rp-attachment-file:hover { border-color: var(--rp-pink); background: rgba(232,64,147,0.05); }

.rp-reply-actions { display: flex; align-items: center; gap: 12px; margin-top: 12px; }
.rp-reply-status { font-size: 13px; font-weight: 500; }

/* ---- Footer ---- */
.rp-footer { border-top: 1px solid var(--rp-border); background: var(--rp-white); }
.rp-footer-inner { max-width: 1100px; margin: 0 auto; padding: 20px 24px; display: flex; align-items: center; justify-content: space-between; font-size: 13px; color: var(--rp-text-muted); }
.rp-footer-links { display: flex; gap: 20px; }
.rp-footer-links a { color: var(--rp-text-muted); }

/* ---- Responsive ---- */
@media (max-width: 768px) {
  .rp-hero-title { font-size: 32px; }
  .rp-hero-actions { flex-direction: column; gap: 10px; }
  .rp-ticket-meta { grid-template-columns: 1fr 1fr; }
  .rp-tabs { overflow-x: auto; }
  .rp-toolbar { flex-direction: column; align-items: stretch; }
  .rp-filter-btn { justify-content: center; }
  .rp-filter-grid { grid-template-columns: 1fr; }
  .rp-filter-footer { flex-direction: column; align-items: stretch; }
  .rp-filter-actions { justify-content: flex-end; }
}

/* Inline notification preferences */
.rp-page-header-row {
  display: flex; align-items: center; justify-content: space-between;
  flex-wrap: wrap; gap: 16px; margin-bottom: 16px;
}
.rp-page-header-row .rp-page-title { margin: 0; }
.rp-notif-inline {
  display: flex; align-items: center; gap: 18px;
  font-size: 12px;
}
.rp-notif-inline-row {
  display: inline-flex; align-items: center; gap: 6px;
  cursor: pointer; color: var(--rp-text-muted);
}
.rp-notif-inline-row:hover { color: var(--rp-text); }
.rp-notif-checkbox {
  width: 13px; height: 13px;
  accent-color: var(--rp-pink); cursor: pointer; margin: 0;
}
.rp-notif-inline-status {
  font-size: 11px; color: var(--rp-text-muted); min-width: 0;
}
@media (max-width: 768px) {
  .rp-page-header-row { flex-direction: column; align-items: flex-start; }
  .rp-notif-inline { flex-wrap: wrap; }
}